SHIPPING POLICY

We want to ensure you properly receive your package as soon as possible! Please read below to help guide your shipping selection for the smoothest arrival process.

SOLELEGIADRESS Shopping

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	5-12 Business Days	Free Shipping

Standard Shipping Processing &Delivery Note

For standard shipping orders (excluding pre-orders), the processing and packaging period takes 1–3 business days before the order leaves our warehouse.

Please be advised: During peak shopping seasons, this processing time may be extended due to increased order volume.

Estimated delivery times are calculated after the order has been shipped and are based on business days (Monday to Friday), excluding public holidays and weekends. We do not fulfill or dispatch shipments on Saturdays or Sundays.

Tracking Your Order:

Once your order is successfully packed for shipment, you will receive an email notification with your tracking number.

Carrier Contact Numbers:

USPS: 1-800-275-8777
FedEx: 1-800-463-3339
International USPS: 1-800-222-1811

SOLELEGIADRESS is not responsible for:

Delays with US Postal Service or FedEx shipping
International Duties or Customs Charges
If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: FedEx Claims Support,USPS Claims Support orUPS Claims Support

Wrong Address Disclaimer

It is the buyer’s responsibility to ensure the accuracy of the provided shipping address. We shall not be held liable if a package is returned to us due to an incorrect, incomplete, or undeliverable address.

To optimize order processing and shipping efficiency, the window for canceling/modifying an order or updating its shipping address is very limited. If you need to cancel your order or change the shipping address, please contact us via the designated channel immediately after placing the order. We will make every effort to fulfill your request, but we cannot guarantee that all address or order changes will be successfully processed.
In case of issues with your tracking number or package delivery, we recommend contacting the courier directly first before reaching out to our team. Please allow 1–4 business days for tracking information to appear in the system. On rare occasions, tracking updates may be delayed or not show up, but this does not affect the delivery of your order. We advise you to contact us only after the estimated delivery time has passed.

All our shipments include full tracking and delivery confirmation. If your tracking information confirms that the item has been delivered to the address provided in your order, but you have not received the package, please contact the courier directly to investigate the matter. We will not take responsibility for packages where tracking records clearly indicate successful delivery to the specified address.

Leave your contact information and we will reply to you as soon as possible

Your Name *

Alias

Your Email *

Your phone number (optional)

+ {{ form.city }}

WhatsApp Number

Social Media Link

Country

State/Province

City

Postal Code

How did you find us? *

Your Request/Inquiry/Suggestion *

Please upload pictures or file to showcase your question

Click to upload an image or file